FAQs

Some solutions to Email issues and information on setting up your Truska Email

Email Technical Setting for Truska Mail
 The POP, SMTP and IMAP Setting for email running on the Truska platform is as follows: The Username is the FULL email address (i.e. yourname@yourdomain...
Mon, 4 Apr, 2022 at 7:17 AM
Set up an Auto-Responder
An Autoresponder will automatically send a reply to ALL emails that are sent to the account - It is often used to send an Out of Office or On Holiday messag...
Tue, 10 Jul, 2018 at 8:47 PM
Email not sending from abroad
 If you are having a problem sending email when abroad on business or on holiday from your phone, pad or laptop you have two choices: You can acc...
Fri, 22 Aug, 2014 at 2:44 PM
Email Quota Exceeded
You get reports that email being sent to you is not being delivered. Ask the sender to send you a copy of the bounce back massage they get, to a dif...
Wed, 19 Nov, 2014 at 6:11 PM
Checking your mail using Web Mail
 If you are away from your office and have internet access, maybe on holiday or at a clients site, you can still check your email using Tuska WebMail Go...
Tue, 6 Sep, 2022 at 9:08 PM
Relay Access Denied - Email error
Any time you see "Relay access denied" it generally means the server handling the email (recipients mail server) cannot deal with it.   Th...
Fri, 27 Feb, 2015 at 11:26 AM
How do I Forward Emails
In the event of needing emails sent to another account as well as receiving them in your own inbox, maybe when away on holiday, you can set up email forw...
Tue, 19 Dec, 2017 at 9:05 AM
Finding Email Account Settings in Outlook 2016
In older versions of Outlook you could access the Account Setting from the File | Account Settings options and then selecting the account and clicking Chang...
Fri, 18 Jan, 2019 at 12:02 PM
How do I change my Email Password?
To change your Truska managed email password you need to first log in to our webmail facility and then use the settings tools to allow you to change the ...
Tue, 9 Jul, 2019 at 4:22 PM
Adding and Email Signature to Truska Business Web Mail
To add a email signature to your account when using Business WebMail follow the process below This will not add a signature to your Outlook or other des...
Fri, 8 Nov, 2019 at 3:38 PM